Explore our E-books

Spark new ideas and get inspired — Our short reads are packed industry benchmarks, pulse surveys and playbooks from leading brands & agencies.

Latest publications
Survey
Feb 1, 2026

The Future of AI in Insights

A report based on a survey of 150+ leaders from top brands and agencies. It captures how they feel: optimistic about the future, but not complacent.

Industry Benchmark
Nov 1, 2025

CX Insights from EU Airports travellers

This analysis of 180k Google reviews in 40 European Airports unveils what truly drives airport satisfaction, reputation and retail experience.

Benchmark
Sep 1, 2025

The State of CX in Mobile Banking

Mobile-first banking is the new standard. We analyzed user reviews across +100 Banking Apps in the UK and DACH to reveal key competitive insights.

Buyers Guide
May 1, 2025

Facing the Build vs. Buy dilemma?

Building an in-house AI solution for open-ends analysis can be tempting. Our guide details the questions to consider, steps, timeline and cost.